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Built by Engineers.
Trusted by Business.

We started Ermitsgroup IT Solutions in 2014 with one belief: small businesses deserve the same quality of IT support as large enterprises. A decade later, we're still proving it.

Built on Experience. Focused on Your Business.

Ermitsgroup was founded by Olivia Martin, an IT professional who saw a common problem among small and medium-sized businesses: technology was becoming more important, but reliable IT support was often difficult to find, expensive, or simply too reactive.
Eya built ermitsgroup around a simple idea: businesses shouldn't have to wait for technology problems to become emergencies before getting help.

From day-to-day IT support and cybersecurity to cloud solutions, network services, and technology planning, ERMITS Group is focused on providing practical, reliable solutions that help businesses stay productive and secure.

What started with a commitment to better IT service continues to guide the company today. We believe in personal service, clear communication, proactive solutions, and treating every client like a long-term partner not just another support ticket.

Work With Us
NexGen IT server room and network operations center

Proactive IT Management

The break-fix model is a bad deal for everyone. You pay for problems that could have been prevented. We flipped the incentive: our job is to make sure nothing breaks.

01

Prevention Over Reaction

We monitor your systems around the clock and address anomalies before they become outages. Most clients never even know a problem existed, because we handled it before 9 AM.

02

Transparency Without Jargon

We report on what we do every month. You'll always know the state of your IT, in plain language. No smoke, no upselling, just an honest picture of your environment.

03

Strategic, Not Just Tactical

We don't just keep things running. Our vCIO service helps clients plan IT investments, navigate software decisions, and build infrastructure that scales with the business.

People You'll Actually Know

No call centers, no offshore support queues. You'll have a named account manager and a small team of technicians who know your environment.

Daniel Reyes — Founder and Lead Engineer

Olivia M.

President & CEO

MCSE CCNA CompTIA Security+
Amara Osei — Senior Systems Engineer

Eya E.

Managing Director

CompTIA Network+ Azure Administrator
Ryan Kowalski — Cybersecurity Specialist

Jessica T.

Project Manager

CompTIA Security+ CEH CompTIA CySA+
Priya Anand — Cloud and Infrastructure Lead

Monica B.

Marketing & Sales Manager

Microsoft 365 Azure Solutions Architect

Credentials That Matter

Our team holds industry certifications from the organizations that set the standard for IT. These aren't decorations. They reflect real technical competency.

Microsoft Partner

Certified Microsoft 365 and Azure administration. We're an official Microsoft partner, which means better pricing and direct support escalation for clients.

CompTIA Member

Our engineers hold CompTIA A+, Network+, Security+, and CySA+ certifications. CompTIA certs are the baseline for verified IT competency.

Cisco Certified

CCNA-certified network engineers on staff. We design, configure, and maintain Cisco network infrastructure for clients who need enterprise-grade reliability.

Local Team, Metro Coverage

We're headquartered at 1 University Ave, Toronto, ON M5J 2P1. Our technicians provide on-site IT support in Ottawa, ON.

For clients within our service area, we guarantee on-site arrival within 4 hours for critical issues on Business and Enterprise plans. Most remote issues are resolved without a truck roll.

Downtown and Surrounding Areas
Surrounding suburbs and business districts
Remote support available nationwide
Office Address 1 University Ave, Toronto, ON M5J 2P1
2701 Riverside Dr Ottawa, ON, CA K1V 1J8
Main Phone +1 (613) 790-5661
Email ermitsgroup@outlook.com
Office Hours Mon–Fri: 8 AM–4 PM
24/7 monitoring for managed clients

Get a Free Assessment.
No Strings Attached.

We'll spend 60–90 minutes reviewing your current IT environment and give you an honest assessment of what's working, what's not, and what it would cost to fix it.